Cancellation Policy

Effective date: May 11, 2026

How cancellations work at bAI

We adhere to the cancellation policies of the airlines, hotels, and suppliers we book through. That part isn't negotiable — they wrote the rules, we just deliver them.

What is negotiable: how hard we fight on your behalf. Our team will call, email, plead, and politely-but-relentlessly chase the highest possible refund the policy allows. We will fight until we've lost all our teeth. Then we'll come back with dentures and keep fighting.

TL;DR: We can't bend supplier rules, but we'll exhaust every loophole, courtesy waiver, and goodwill credit in the book before we give up. Often that means recovering more than the policy strictly requires. Sometimes it doesn't. We'll tell you which one it is, up front and in writing.

How to cancel

Cancellation is currently a manual process — no self-serve button yet. Two ways to start it:

Open My trips, find the booking, and click Cancel this trip on the trip detail page. We'll take it from there and email you confirmation + the refund breakdown.
Or fill out the form below. We'll reach out within one business day with the policy details and your options.

Either way, the moment you submit the request, we freeze the trip and start working it. No additional charges happen after that.

Request a cancellation

Tell us which trip and what's going on. The more detail we have, the faster we can fight for you.

Prefer to email directly? Send a note to [email protected]. Include your booking ID, the dates, and what changed.