Terms of Service

1. About These Terms

These Terms of Service ("Terms") form a binding agreement between you ("you" or "User") and RonRyne LLC, a California limited liability company ("RonRyne", "bAI", "we", "us", or "our"), governing your access to and use of the websites located at letsbai.ai and any related subdomains, the bAI mobile and web applications, the bAI agent platform, and any features, content, and services we make available (collectively, the "Services").

By creating an account, clicking "I agree," or otherwise accessing or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Services.

These Terms contain provisions important to your rights, including sections 14 (Disclaimers), 15 (Limitation of Liability), and 18 (Dispute Resolution and Class Action Waiver). Please read them carefully.

2. Definitions

• "Customer" means a User who uses the Services to search, plan, inquire about, or book travel.
• "Travel Agent" means a verified third-party travel professional approved by RonRyne to list packages, respond to inquiries, and accept bookings through the Services.
• "Package" means a travel offering listed by a Travel Agent on the Services, including hotel stays, resort packages, cruises, tours, and similar offerings.
• "Booking" means a reservation made through the Services, whether by direct self-booking or by accepting terms offered in response to an Inquiry.
• "Inquiry" means a request a Customer submits to a Travel Agent through the Services for a quote, custom Package, or other information.
• "AI Features" means the AI-powered components of the Services, including conversational planning agents (e.g., Rayne and Zara), recommendation systems, and content-generation tools.

3. Eligibility

You may use the Services only if you are at least 18 years old, can form a legally binding contract with RonRyne under applicable law, and are not barred from receiving the Services under U.S. or other applicable law (including OFAC sanctioned-party lists). If you are using the Services on behalf of a household, family, or organization, you represent that you have authority to bind that group to these Terms.

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. See our Privacy Policy for more information about how we handle data relating to minors traveling with their family.

4. Account Registration and Security

Some Services require an account. When you register, you agree to (a) provide accurate, current, and complete information; (b) maintain and promptly update your information; (c) keep your credentials confidential; and (d) accept responsibility for all activities that occur under your account.

You must notify us immediately at [email protected] of any unauthorized access to your account. We are not liable for any loss arising from unauthorized account use that you fail to report promptly.

5. Description of the Services

The Services are a marketplace that connects Customers with independent Travel Agents and travel inventory providers, augmented by AI Features that help with discovery, comparison, and planning. We facilitate communication, Inquiries, and Bookings, but except where we expressly state otherwise:

• We are not the seller of any travel product. The Travel Agent or other supplier is the principal party of any travel arrangement and is responsible for the goods and services supplied.
• We do not own, operate, or control any hotel, airline, cruise line, tour operator, ground transportation, or other travel inventory provider.
• AI suggestions and content are advisory only and may contain errors, omissions, or out-of-date information. You are responsible for verifying critical details (dates, prices, visa and passport requirements, health requirements, accessibility) before booking.

6. Travel-Agent Marketplace

Travel Agents on the Services are independent third parties, not employees or agents of RonRyne. Each Travel Agent sets their own Package terms, pricing, inclusions, cancellation policy, and availability. By using a Package or accepting an offer of terms from a Travel Agent, you enter into a separate agreement with that Travel Agent. RonRyne is not a party to that agreement and is not responsible for performance by either side.

Travel Agents are subject to additional terms in the bAI Agent Agreement, including approval, conduct, and commission obligations.

7. AI Features and Generated Content

AI Features may produce recommendations, summaries, package descriptions, prices, itineraries, and other outputs. Outputs are generated based on probabilistic models and may be incorrect, outdated, biased, or inappropriate. Always verify important information independently before relying on it.

You may not (a) use AI Features in a manner that violates law, third-party rights, or these Terms; (b) attempt to extract or reverse-engineer the underlying models; (c) use outputs to develop competing AI services; or (d) misrepresent AI-generated content as your own original creation in any commercial context.

8. Bookings, Inquiries, and Pricing

When you submit an Inquiry, you authorize the assigned Travel Agent to contact you with offered terms. When you accept offered terms, or when you complete a self-bookable Package, a hold may be placed on your selected inventory for up to 24 hours pending payment. If payment is not received within the hold window, the hold expires and the Booking is cancelled automatically.

Prices, taxes, fees, and inclusions shown on the Services may change at any time prior to your acceptance. The price binding on your Booking is the price displayed on the booking confirmation that you receive after payment is processed.

Currency conversions are estimates. The actual amount charged in your local currency is determined by your payment provider and may vary.

9. Payments

Where the Services include payment processing, payments are processed by third-party providers (e.g., Stripe, Razorpay). By providing payment information, you authorize us and our processors to charge the applicable amount, including any taxes and fees. You agree to provide current, complete, and accurate billing information. You are responsible for any fees imposed by your card issuer or bank.

10. Cancellations and Refunds

Cancellation and refund eligibility for Bookings are governed by the cancellation policy stated in the Package terms or terms offered by the Travel Agent at the time of Booking. Customer-initiated cancellations submitted through the Services do not automatically issue refunds; refunds, where due, are processed manually by the responsible Travel Agent or supplier and may take up to thirty (30) days.

For chargebacks, refund disputes, or other payment issues, contact [email protected] first. Filing a chargeback without first attempting to resolve the issue may result in account suspension.

11. User Content

You may submit messages, reviews, profile information, family composition, traveler preferences, photos, and other content ("User Content") through the Services. You retain all rights you have in your User Content. By submitting User Content, you grant RonRyne a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, modify, create derivative works of, publish, publicly display, and distribute the User Content solely as necessary to operate, improve, and promote the Services and to fulfill Inquiries and Bookings on your behalf.

You represent and warrant that you own or have the necessary rights to grant this license, and that your User Content does not violate third-party rights or applicable law.

12. Acceptable Use

You agree not to:

• Use the Services to violate any law, regulation, or third-party right;
• Misrepresent your identity, affiliation, or eligibility (including impersonating a Travel Agent or RonRyne staff);
• Submit fraudulent Inquiries or Bookings, or use the Services to test stolen payment instruments;
• Scrape, copy, or otherwise harvest data from the Services except as permitted by our robots.txt and these Terms;
• Interfere with the operation of the Services, including by rate-limiting evasion, DDoS, vulnerability probing, or unauthorized penetration testing;
• Use automated tools to send messages or place Bookings;
• Reverse-engineer, decompile, or attempt to derive source code or model weights;
• Submit content that is unlawful, infringing, defamatory, harassing, obscene, or that exploits minors;
• Use the Services to compete with RonRyne or to develop a competing AI travel-planning service.

13. Intellectual Property

The Services and all content provided by us — including software, text, graphics, logos, AI models, prompt templates, and the bAI brand — are owned by RonRyne or its licensors and are protected by U.S. and international intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-sublicensable, non-transferable license to access and use the Services for your personal or internal business purposes in accordance with these Terms. All other rights are reserved.

14. Disclaimers

THE SERVICES, ALL CONTENT, AND ALL AI-GENERATED OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. To the maximum extent permitted by law, RonRyne disclaims all warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, currency, uninterrupted operation, and that the Services will be secure or free of viruses.

We make no warranty regarding any travel product offered or provided by Travel Agents or suppliers, and no warranty that AI Features will produce accurate, complete, or appropriate outputs.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL RONRYNE, ITS AFFILIATES, OR ITS LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF RONRYNE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our aggregate liability for all claims arising out of or relating to these Terms or the Services will not exceed the greater of (a) the total amount you paid to RonRyne in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (USD $100). The limitations in this section apply to the fullest extent permitted by applicable law.

16. Indemnification

You agree to defend, indemnify, and hold harmless RonRyne, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to (a) your access to or use of the Services; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any third-party right, including any intellectual-property, publicity, confidentiality, or privacy right.

17. Termination

You may stop using the Services and terminate your account at any time by emailing [email protected]. We may suspend or terminate your account or access to the Services, with or without notice, if we believe you have violated these Terms, you have engaged in fraudulent or harmful conduct, your account is dormant, or we are required to do so by law.

Sections that by their nature should survive termination — including sections 11 (User Content license), 13 (Intellectual Property), 14 (Disclaimers), 15 (Limitation of Liability), 16 (Indemnification), 18 (Dispute Resolution), 19 (Governing Law), and any accrued payment obligations — survive termination.

18. Dispute Resolution; Arbitration; Class Action Waiver

Please read this Section carefully. It requires you to arbitrate disputes with RonRyne and limits the manner in which you can seek relief from us.

18.1 Informal Resolution

Before filing a claim, you agree to try to resolve the dispute by contacting us at [email protected]. We will attempt to resolve the dispute informally within 60 days.

18.2 Binding Arbitration

If the dispute is not resolved informally, you and RonRyne agree to submit any dispute, claim, or controversy arising out of or relating to these Terms or the Services to binding individual arbitration administered by JAMS under its Comprehensive Arbitration Rules & Procedures, before a single arbitrator. The arbitration will take place in Alameda County, California (or by video conference at the parties' agreement). Judgment on the award may be entered in any court of competent jurisdiction.

18.3 Class Action Waiver

YOU AND RONRYNE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

18.4 Opt-Out

You may opt out of the arbitration agreement and class-action waiver in this Section 18 by sending written notice to [email protected] within 30 days of first accepting these Terms. Your opt-out notice must include your name, address, account email, and a clear statement that you wish to opt out.

19. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. Subject to Section 18, the state and federal courts located in Alameda County, California, have exclusive jurisdiction over any disputes not subject to arbitration.

20. Changes to These Terms

We may update these Terms from time to time. If a change is material, we will provide notice (for example, by email to your account address, by an in-product banner, or by updating the effective date above). Your continued use of the Services after the effective date of an update constitutes acceptance of the updated Terms. If you do not agree, stop using the Services.

21. Miscellaneous

These Terms, together with our Privacy Policy and any additional agreements you have entered with RonRyne, constitute the entire agreement between you and RonRyne regarding the Services and supersede all prior agreements. If any provision of these Terms is held to be unenforceable, the remaining provisions will remain in full force. No waiver of any provision is effective unless in writing and signed by RonRyne. You may not assign these Terms without our prior written consent; we may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets.

22. Contact

Questions about these Terms? Email [email protected] or write to:

RonRyne LLC
Attn: Legal
2233 Carbondale Way
Dublin, CA 94568
United States